/ Role Central
The operating systemfor getting client work done.
Projects, requests, tasks, approvals, discussions, support and ongoing client work — a delivery team and its clients working from one calm place, from capture through commercial close.
One workspace per organisation. Customer-visible content stays customer-visible; internal work stays internal.
/ 02See it, then read it
The operational inbox — where client work lands.
Every request lands as a real record: customer, service, SLA and commercial classification are attached before anyone starts triaging. What follows on this page is why that matters.
Placeholder surface · will be replaced with real Role Central UI
Requests lost in inboxes
Operational inbox
- REQ-2841Northline RetailSLA breached · 2hPR
Checkout — surcharge banner regressed after release
- REQ-2839Kite StudioSLA 4h · at riskJT
Add a monthly retainer report to the customer portal
Today · triage
Retainer 6 Billable 3 Included 3
Client requests disappear into email and chat. Role Central captures every one with a customer, service, SLA and commercial class before triage begins.
Retainers run blind
Website Support · March retainer
Used
21h 45m68% of allowance
Remaining
10h 15m9 days left
- WedREQ-2841 · Checkout fix-1h 45m
- TueTSK-0921 · Retainer widget-2h 10m
Retainer work is hard to control until it's too late. Time logs, allowance draw-down and per-period reporting share the same records — no month-end reconstruction.
Launch breaks history
Fix intermittent SSO redirect loop
- PriorityHigh
- ClassRetainer
- Estimate2h · draws from 32h
Internal note · Priya2h ago
Repro on staging — cache-buster header from the Fri release is dropping the SSO cookie.
- StatusWorking on it
- OwnerPriya Rao
- Next updateToday · 16:00
Update · Priya2h ago
We’ve reproduced the sign-in loop and have a fix in testing. Deploying this afternoon.
Projects launch and handover breaks the customer's history. Handover, ongoing support and retained capacity live in the same workspace as the project that produced them.
Operational inbox
- REQ-2841Northline RetailSLA breached · 2hPR
Checkout — surcharge banner regressed after release
- REQ-2839Kite StudioSLA 4h · at riskJT
Add a monthly retainer report to the customer portal
Today · triage
Retainer 6 Billable 3 Included 3
Kite Studio · Q1 launch
Priya Rao · owner · target Wk 10
RAID · this week
R 2A 0I 1D 1Planner · Wk 12
18–22 March · Priya Rao
Wed
Thu
Fri
Deep work · TSK-0912
Kite Q1 launch · board
14 open · 8 this week
In flight · 2
Fix intermittent SSO redirect
Migrate legacy checkout tests
In review · 1
Design QA · retainer report
Time · this week
Priya Rao · 18–22 March
- WedSSO redirect fixTSK-0912 · Northline1h 45mRetainer
- WedRetainer report wiringTSK-0921 · Kite2h 10mIncluded
Allocation · this week
Retainer 8h Billable 6h Included 3h
March · service reports
4 services · 3 organisations
SLA met
94%
+2 pt vs FebRetainer used
68%
72h of 106hCapacity
86%
+5 pt · at riskSLA met · last 4 weeks
Wk 9 · Wk 10 · Wk 11 · Wk 12- Northline · Website Support
- Kite · Retainer
March close · Kite Studio
1–31 March · 5 statements · 4 invoices
Website Support · March retainer
Used
21h 45m68% of allowance
Remaining
10h 15m9 days left
- WedREQ-2841 · Checkout fix-1h 45m
Fix intermittent SSO redirect loop
- PriorityHigh
- ClassRetainer
- Estimate2h · draws from 32h
- StatusWorking on it
- OwnerPriya Rao
- Next updateToday · 16:00
/ 05Connected
One piece of work.One connected history.
Role Central is not a bundle of independent modules. The domains reference each other by design, so a piece of work carries its full context from the moment it lands to the moment it closes.